Returns & Exchanges

Can I return my order if I change my mind?

Yes. Returns can be requested within the timeframe specified in our Returns Policy. Items must be unused and in their original condition.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact our support team within 48 hours with photos. We will arrange a replacement or refund promptly.

How do I initiate a return or exchange?

Simply contact our customer support team via email, providing your order number and details. We will guide you through the process quickly and efficiently.

Are there any fees for returns or exchanges?

No. Returns and exchanges are handled at no additional cost to ensure a smooth and trusted shopping experience.

How long does it take to process a return or exchange?

Once we receive the returned item, replacements or refunds are usually processed within 3–5 business days.

Contact

Femmeeclat@femme-eclat.com